Useful answers.
Before you order.

Our website presents wood pellets, briquettes, firewood, charcoal, sawdust and wood shavings. You can also contact us about straw pellets. Ask us to confirm current availability, specification and suitability for your intended use.

Email info@cambridgeshirestrawpellets.com or message +44 7480 299968 on WhatsApp. Tell us your intended use, quantity and delivery postcode so we can discuss the product and supply requirements.

Do not assume they are interchangeable. They use different raw materials, and suitability depends on the application. For heating, check the appliance manufacturer’s approved fuel specification before choosing a pellet type.

Check the fuel grade, pellet diameter and other specifications required by your stove or boiler. Ask for the specification of the available product and compare it with your appliance manual before ordering.

Ask us for the certification details of the specific product being quoted. Certification should be supported by product documentation; this website does not confirm ENplus certification for every product.

Choose fuel that the appliance manufacturer explicitly approves. A stove designed for logs should not be assumed suitable for loose pellets. Consult your manual or installer if you are unsure.

Briquettes are compressed wood fuel; firewood consists of cut logs. Size, composition and burning characteristics vary. Use only the form and quantity of fuel recommended for your appliance.

Ask about wood species, log length, moisture content, pack size and whether the logs suit your appliance. Confirm these details for the product offered rather than relying on its appearance.

Suitability depends on the animal and the material. Confirm wood species, treatment, dust levels and the intended bedding use before purchase. Seek advice from an appropriate animal-care professional if you are unsure.

Start with the application and its requirements. Tell us whether you need fuel, bedding or another material, together with your required specification and quantity. We can discuss the available options without assuming every material suits every use.

Keep bags dry, protected from weather and away from damp surfaces. Follow the product’s storage instructions and keep packaging intact until needed. Store fuel away from ignition sources.

Only use storage that keeps the product reliably dry and follows its storage instructions. Packaging alone should not be assumed weatherproof. Ask about suitable storage before arranging a delivery.

Keep the affected material separate and check the supplier’s guidance. Moisture can affect pellet condition. Do not put damaged fuel into an appliance without confirming that it meets the required specification.

Keep logs off damp ground and sheltered from rain, with airflow around the stack. HETAS recommends burning wood with a moisture content of 20% or less. Check the fuel and appliance guidance before use.

Bulk storage needs a suitable design and operating procedures. HSE identifies carbon monoxide and oxygen-depletion hazards in enclosed wood-pellet storage. Do not enter a pellet silo, hopper or enclosed store; follow the system’s professional safety guidance.

Keep materials dry and covered, with packaging protected from damage. Follow product instructions for handling and storage, and confirm any specific requirements for animal bedding or workshop use.

Contact us by email or WhatsApp with the product, specification, quantity and delivery postcode. Ask for a quotation that confirms the product cost, any delivery charges and the applicable tax treatment.

Minimum quantities and pack sizes need to be confirmed for the product you want. Tell us the amount you need so we can discuss the available supply options.

Yes. Include the product, estimated quantity, destination and your available storage. Bulk availability, delivery method and unloading requirements must be confirmed before an order is agreed.

Yes. Share your expected quantity, order frequency and delivery location. Any supply schedule, pricing and product availability would need to be agreed directly.

No. It downloads a product enquiry summary to your device. Email that summary to info@cambridgeshirestrawpellets.com or share it through WhatsApp to start a conversation.

The website currently helps you explore products and prepare an enquiry. It does not provide checkout or take payment. Confirm the quotation, payment arrangements and order acceptance directly with us.

Ask us about the specific product and quantity you need. Product images and listings are a guide to the range and do not establish live stock availability.

Send us your Cambridgeshire postcode, product and quantity so we can confirm whether delivery is available and provide the relevant arrangements and charges.

Yes. Include your full UK delivery postcode. Coverage, transport options and charges must be confirmed for the destination and order.

These depend on the product, quantity, destination and available transport. Ask for delivery charges and an agreed delivery timescale as part of your quotation.

Tell us about narrow roads, gates, slopes, restricted access, the unloading area and any equipment available on site. Confirm the vehicle and unloading method before delivery is arranged.

The registered office is a company correspondence address. Collection facilities and customer opening hours are not confirmed on this website. Contact us and agree a collection location and time before travelling.

Email info@cambridgeshirestrawpellets.com or message +44 7480 299968 on WhatsApp. For postal correspondence, use 27–29 Old Market, Wisbech, Cambridgeshire, England, PE13 1NE, United Kingdom.

CAMBRIDGESHIRE STRAW PELLETS LIMITED is a UK private limited company with company number 06928341. It was incorporated on 9 June 2009 and has its registered office in Wisbech, Cambridgeshire.